FREQUENTLY ASKED QUESTIONS

Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider (REP) based on rates, plans and customer benefits that work for you. Visit the Power to Choose website at powertochoose.org to compare offers and select the electric plan that fits your needs.

You can easily report a streetlight outage online by visiting oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to contactcenter@oncor.com.

If you are emailing us, please provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

To register for My Oncor Alerts, text REG to 66267. To stop receiving My Oncor Text Alerts, text STOP to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Message and data rates may apply. Learn more about My Oncor Alerts here.

Report Power Outage

Check Outage Status

Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.

Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the My Oncor Alerts program. You can also call us at 888.313.4747.