We suggest that you use the portal to submit your claim as you will be assigned a Claims representative who will contact you within 10 business days (excluding holidays) with an initial determination. You are also welcome to call our Texas-based contact center at 1-888-313-6862 and they will submit your request to the Claims department who will then respond within 10 business days (excluding holidays).

Damage to personal property, vehicle, or personal injury. Also any damage of Oncor facilities by you/your vehicle. To file a claim, click here.

We will strive to contact you regarding your claim within 10 business days of the initial claim submission.

Each type of claim is different. Many factors affect how long it takes to resolve a claim. You can help your claim process go more smoothly by providing us with all the necessary information. If you have any questions or concerns regarding the status of your claim contact your assigned Claims Representative.