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CONTACT US

GET IN TOUCH WITH ONCOR

As the largest energy provider in Texas serving more than 13 million customers, we take our commitment to you seriously. Count on Oncor for friendly, responsive customer service.

 

General Inquiries/Service Requests

888.313.6862

contactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)

 

For Outages

888.313.4747
(Available 24 hours a day/7 days a week)

 

SERVICE ASSISTANCE

RESIDENTS

   

BUSINESSES

   

BUILDERS AND DEVELOPERS

SAFETY

tree pruning icon

TREE PRUNING

Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines. For questions about pruning around power lines, call your retail electric provider.

CALL BEFORE YOU DIG

Digging any hole 16 inches or deeper can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.

DANGERS OF METER TAMPERING

When individuals try to bypass an electric meter, they not only break the law; they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862.

OTHER INQUIRIES

Corporate Office, Dallas
For corporate matters only

 

214.486.2000
(Monday-Friday, 8 a.m.-5 p.m. Central Time)

 

Billing

 

For billing, credit, or information about disconnection due to lack of payment, contact your retail electric provider.

 

Consumption and Usage

 

For consumption or usage inquiries, contact Oncor Service Request


888.313.6862

 

To provide usage history to a third party, please submit a Letter of Authorization form.

 

Media Inquiries

 

For media outlets and journalists 
877.426.1616
(Available 24 hours a day/7 days a week)

 

Careers

 

Want to be part of our team? Oncor offers a variety of job opportunities with great pay and benefits. We’re changing the way utilities work, focusing on innovation, asset ownership, operations, and management within the energy industry. 

 

For questions, email recruiting@oncor.com.

CONTACT FORMS

ECONOMIC DEVELOPMENT

We’d love to talk to you about business and community development opportunities within Oncor’s expansive Texas service area.

REP RELATIONS

The Oncor team includes Retail Electric Provider (REP) relations managers who serve as the primary contacts for communications with retail providers.

SOLAR AND RENEWABLES

Oncor is committed to alternative energy sources, including solar power and energy generated from renewable sources.

TRANSMISSION

Sufficient transmission capacity is essential for reliable electric service. The Electric Reliability Council of Texas (ERCOT) and Oncor work together to regularly review transmission capacity to ensure the economic delivery of service.

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