The frequency of messages received varies based on outages or certain service requests affecting your property or ESI ID. After reporting an outage, you will receive at least two more emails, text or voice messages related to that outage. If your estimated time of restoration (ETOR) changes significantly while your power is out, you will receive another message with the updated ETOR. Messages concerning service requests are sent when the service request is created and when the request is completed or cancelled.

While Oncor does not charge for My Oncor Alerts, standard messaging and data rates may apply based on your carrier and mobile phone plan. If the text messaging option is selected, My Oncor Alerts works with most major mobile phone carriers.

Once your move out has been completed, you will be automatically unregistered from My Oncor Alerts for that property or ESI ID. You will need to go to oncor.com “My Oncor Alerts” to register your new address.