PRIVACY POLICY

(Last Updated: May 13, 2024)

Oncor Electric Delivery Company LLC (“Oncor”) is committed to keeping individuals who access and use our website(s), including our mobile-optimized website(s) (collectively, the “Website”), and Oncor’s mobile apps (individually, an “Oncor App” and collectively, the “Oncor Apps”) informed about how we use the information we gather in connection with such access and use of our Website and Oncor Apps, and, as such, provides the following privacy policy (“Privacy Policy”). In this Privacy Policy, “you” or “your” refers to any user of the Website and/or the Oncor Apps, and “we” or “us” or “our” refers to the owner(s) or operator(s) of the Website and/or the Oncor Apps. Please review this Privacy Policy carefully and ensure that you understand it before interacting with and using the Website, the Oncor Apps or any data, material, images, maps (including map features and content), recordings (including, without limitation, video, animation, voice and music), graphics and information (collectively “Content”) and any services, offerings, and features (collectively “Services”) on or from the Website and/or the Oncor Apps, all of which are subject to this Privacy Policy.  By using the Website, or, as applicable, an Oncor App, or by obtaining any Content or Services from or through the Website or such Oncor App, you agree to the collection and use of information as set forth in this Privacy Policy.  If you do not agree to this Privacy Policy, please do not use the Website or, as applicable, the Oncor Apps. This Privacy Policy is incorporated in and a part of our Website Terms and Conditions and, to the extent expressly incorporated by reference, the terms of use specific to an Oncor App. If you have any questions or comments about our Privacy Policy, you may contact us.

This Privacy Policy applies to any information, data, comments, suggestions, feedback, testimonials, photos and other images, media, remarks, complaints, ideals, statements or other materials of any kind that you submit, send, provide or otherwise make available to us (collectively, “Information”), including, without limitation, any personally identifiable information and data (including, but not limited to, your name, address, zip-code, location (including geolocation data), e-mail address, and phone number (residential landline and mobile) that you provide to us as part of the registration with the Website or an Oncor App, use of the Website or an Oncor App, in communications with us, or otherwise (“Personally Identifiable Information”).

We respect your privacy and are committed to protecting Personally Identifiable Information that you provide in connection with your use of the Website.  Except as otherwise provided in this Privacy Policy, we do not collect Personally Identifiable Information from individuals unless they provide it to us voluntarily and knowingly.  We only collect Personally Identifiable Information as set forth below.  You may choose not to provide any Personally Identifiable Information and you will still be able to access most portions of the Website.

REGISTRATION

Registration may be required to access and/or use some portions of the Website, the Oncor Apps, the Content of the Website and of the Oncor Apps and/or to receive certain Services via the Website or the Oncor Apps. To the extent it is necessary that you register with the Website or an Oncor App (“Registration”), you agree to ensure that the Information, including, without limitation, your name, address, phone number (landline and mobile), and e-mail address, in your Registration is always current, complete and accurate.  You are solely responsible for maintaining and updating the Information in your Registration information.

You may also be asked to select a user name or other user identification (each, a “User Name”) and a password (the “Password”). There may be specific requirements or conditions on the selection of the User Name and Password. This Privacy Policy does not apply to any Information that you disclose publicly in the context of using the Website, the Oncor Apps, and/or the Content or the Services made available by or through the Website and/or the Oncor Apps. You are also responsible for protecting the secrecy and confidentiality of your User Name, Password, and your account information, and liable for any consequences of not protecting the secrecy and confidentiality of your User Name, Password or your account information such with any third party.

INFORMATION COLLECTED BY OTHER MEANS OR MEDIA

In some situations, we may also collect Personally Identifiable Information and other Information about you through other means, directly or indirectly. For example, if you access and/or use the Website, the Oncor Apps or any Services or Content via your Internet service provider or wireless carrier or through another third party, we may collect Information directly from you or through the third party. In each of these cases, we will apply this policy to any Personally Identifiable Information.

CUSTOMER SERVICE

We may offer service delivery information and updates, account support, technical assistance and other services through various Oncor customer service points of contact by direct communication through the Website, the Oncor Apps, email, voice (landline and mobile), text messages, chat, or any other form or means of communication. Whenever you communicate with such customer service points of contact, you agree that your Information in your user account may be viewed, used and changed to provide assistance to you.

SUBMISSIONS

We may also give you the opportunity to communicate questions, comments, suggestions, feedback, testimonials, stories, photographs or other images, videos, remarks, reviews, statements or other materials of any kind (each, a “Submission”) by direct communication through the Website, the Oncor Apps, email, voice (landline and mobile), text messages, chat, or any other form or means of communication. You agree that we can use, share, and disclose any and all of the Submissions made by or through the Website as set forth in the Website Terms and Conditions, and, to the extent such Submissions are made by or through an Oncor App, as set forth in such Oncor App’s terms of use.  You agree that any such Submissions and part thereof will not be subject to this Privacy Policy; provided, however, if and to the extent that you expressly state in a Submission that all or a part of it is confidential, we may use, share, and disclose any and all of the Submission as set forth in the Website Terms and Conditions and/or the Oncor App’s terms of use, as applicable, but will not disclose publicly any of your Personally Identifiable Information in connection with such Submission and shall treat your Personally Identifiable Information in accordance with this Privacy Policy. Notwithstanding the foregoing, you agree that we may disclose you as the source of any of your Submissions internally and among the operator(s) of the Website or the Oncor Apps or if we are required to do so by law or governmental or court order or to enforce any of our rights related to or in connection with the Submission.

COOKIES AND RELATED TECHNOLOGY

Some portions of the Website, the Oncor Apps, the Content and the Services may contain “cookies,” clear gifs (also known as web beacons or web bugs), or similar technology. A cookie is a piece of data that is sent to your web browser, which will store the cookie on your computer or device if your browser is enabled to accept cookies. Web beacons assist in the delivery of cookies and the collection of non-Personally Identifiable Information, such as “click path” and other data as described herein.  We use cookies, clear gifs, frames, server log analysis and other technologies as they are developed to customize and improve your experience with the Website, the Oncor Apps, the Content and the Services and to support security features.  Cookies and these other technologies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions.

Most web browsers will allow you to erase cookies from your computer hard drive or, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions and device settings or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Website, the Oncor Apps, or the Content and/or the Services provided by or through the Website or Oncor Apps, may not function properly or in an optimal manner.

We may track your use of the Website and the Oncor Apps, including, without limitation, clicks from hyper-links, hits per certain measurement periods, duration of your visit, activities during your visit, unique device identifiers, mobile network information including phone number, API key (identifier for application), application version, model, manufacturer and OS version of device or hardware, locale, time zone, and network status, in order to improve the Content and Services and usability of the Website and Oncor Apps. The Website and Oncor Apps may automatically capture other information, such as, but not limited to, your domain name and Internet Protocol (“IP”) addresses, and compile aggregate data for analytical, statistical and/or diagnostic purposes, to improve our Content and Services and the usability and operation of the Website and the Oncor Apps.  We also use IP addresses to help ensure the security of your interactions with the Website and the Oncor Apps.   In some cases, the information collected may identify individual users in combination with previously provided Personally Identifiable Information, for purposes of our internal use.

Certain functionality made available by us through the Website and/or Oncor Apps is provided by third party provider(s). Your use of that functionality is subject to such third party’s terms and conditions and privacy policy. When you use such services, we may also receive information about you including, but not limited to, information about your device’s location.  We use this information about you to improve the usability of the Website and Oncor Apps and tailor Content and Services to you.  In some cases, the information collected may identify individual users in combination with previously provided Personally Identifiable Information, for purposes of our internal use.

We do not control cookies or any other technology in third party ads or other third party content found on or through the Website, and visitors are encouraged to check the terms of use and privacy policies of such third parties to learn about their use of cookies and other technology. Any ads appearing on the Website may be delivered to you by third-party advertising companies. This Privacy Policy does not cover the use of Information collected from you by any such third party ad or content providers or third party ad servers.

LOCATION DATA

Location-enabled Content or Services that you may access by or through the Website and/or the Oncor Apps, as well as certain third party functionality made available by us by or through the Website and/or the Oncor Apps, use various technologies to determine precise or approximate location data from your device.  We collect and use location data to help tailor Content and Services to you and improve the usability of the Website and Oncor Apps.  You may be able to manage the collection of your device’s location data through your device’s settings and by responding to notifications regarding the enablement of location-related services for your device.  In some cases, the information collected may identify individual users in combination with previously provided Personally Identifiable Information, for purposes of our internal use.

If you are an Oncor employee or contractor engaged by Oncor who accesses and uses an Oncor App in the course and scope of your performance of electricity delivery and related services for and within Oncor’s electricity transmission and distribution system, with respect to the location-enabled Content, Services and, to the extent applicable, third party functionality available by and through such Oncor App, you understand that such Oncor App collects information about your device’s location to aid in the delivery of electricity and related services to Oncor’s customers, including by identifying your device’s location and proximity to work sites and logistical ability to respond to service calls, by providing you Content and Services tailored to your scope of work and by using such location data for analytic and diagnostic purposes.

We recognize the sensitivity of Personally Identifiable Information concerning children under the age of 13 and therefore provide this special notice. We are committed to complying with all applicable laws and regulations regarding children, including the Children's Online Privacy Protection Act (“COPPA”). The Website and the Oncor App are not directed at children under the age of 13, and except in limited circumstances allowed by COPPA, we will not knowingly collect, maintain, or disclose any Personally Identifiable Information from a child under the age of 13 without first obtaining consent from that child's parent or legal guardian.

We encourage parents and guardians to spend time online with their children to become familiar with the types of Content and Services available on our Website and the Internet generally.  If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her Personally Identifiable Information without your permission or consent, we will make reasonable efforts to remove the Information from our active list, at your request. To request the removal of your child's information, please contact us and be sure to include in your message the same User Name, Password and/or e-mail address that your child submitted.

NON-PERSONALLY IDENTIFIABLE INFORMATION

You agree that we may, from time to time, use, disclose, and share with third parties aggregate, non-Personally Identifiable Information to show general demographic and preference information among users of the Website and the Oncor Apps.

PERSONALLY IDENTIFIABLE INFORMATION

We use Personally Identifiable Information about you to deliver Content and Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of products, Services or offers that may be of interest to you, and to improve and enhance the Website, the Oncor Apps and the Content and the Services. In order to operate the Website and the Oncor Apps or deliver the Content or Services, we may also share your Personally Identifiable Information with our service partners under protective conditions. If you provide us with Personally Identifiable Information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.

By providing to us by or through the Website and/or the Oncor Apps your contact information for a corresponding means of communication (which means of communication may include one or more of e-mail, voice (residential landline and mobile), text message, and/or any other means of communication), or by electing through the Website and/or in the Oncor Apps to receive notifications and communications from us via such other forms of communication, you represent that you are the authorized, customary user or subscriber of the e-mail account, residential landline and mobile phone number that you provide us and you agree that we may send communications about us, our services and programs, and your account as well as notifications, alerts, updates, and specific responses to your inquiries to you through such means of communication until you affirmatively opt-out of receiving such communications by notifying us in such manner and form as provided by us or alternatively, by notifying us by email sent to contactcenter@oncor.com or by calling 1.888.313.6862.  If you choose to opt-out of communications by voice or text to a mobile phone number that you provided to us, please be aware that such opt-out will extend to non-emergency messages via both voice and text to that mobile phone number unless you indicate otherwise.  Following an opt-out request sent via text message, we may send you one text message to the mobile phone number involved for purposes of clarifying and confirming the scope of your opt-out communication. Oncor reserves the right to continue to communicate with you using contact information that you have provided or later provide to us, to the extent allowed or required by applicable law, including to contact you regarding Oncor’s delivery of services and support to you or any matters that might affect such delivery and support or to contact you in emergency situations. If you agree to communicate with us through your residential landline phone number and/or mobile phone number, you also agree that we may send you communications to the identified residential landline phone number and/or mobile phone number, even if you change the carrier or service provider of your phone or mobile communication services, until you affirmatively opt out as stated above. You further agree to promptly notify us of any changes to your contact information, including any changes to the e-mail address, residential landline phone number and mobile phone number you have provided to us.

You agree and consent to the disclosure to, and use by, a subsequent owner or operator of the Website, any of the Oncor Apps, the Content or the Services, of any Information about you contained in our database, if we or one of our operators assigns its rights and obligations regarding any of your Information at the time of a merger, acquisition, or sale of all or substantially all of our or its assets related to the Website, any of the Oncor Apps, the Content or the Services to a subsequent owner or operator. In the event of such a merger, acquisition, or sale, your continued use of the Website, the Oncor Apps, the Content or any Service signifies your agreement to the subsequent operator or owner’s use of your Information, with respect to such Website, Oncor App, Content or Service, in accordance with the Website Terms and Conditions and the Oncor App’s terms of use, as applicable, and this Privacy Policy.

We may work together with third parties in order to provide portions of the Website and the Oncor Apps as well as some of the Content and/or the Services (e.g., to provide other support for a Service). These companies will handle your Personally Identifiable Information in a manner that meets the commitments and obligations set forth this Privacy Policy.  In connection with such third parties providing some Content and/or Services on or from the Website and/or the Oncor Apps, you are deemed to consent to us sharing your Information with such third parties for purposes of providing such Content and/or Services on or from the Website and/or the Oncor Apps. Third parties who provide, or participate in, Content and/or Services on this Website are prohibited from using our customers' Personally Identifiable Information for marketing purposes and/or from sharing, selling, or otherwise using such information, unless you separately choose to opt in to marketing, sharing, or other uses by the third parties. TO THE EXTENT OFFERED, IF YOU DO NOT WANT YOUR INFORMATION TO BE USED FOR MARKETING (OR OTHER PURPOSES UNRELATED TO THE PROVISION OF THE CONTENT OR SERVICES ON OR FROM THE WEBSITE AND/OR THE ONCOR APPS) BY A THIRD PARTY WHO PARTICIPATES IN PROVIDING SOME OF THE CONTENT OR THE SERVICES, DO NOT OPT IN TO SUCH USE BY THAT THIRD PARTY WHEN YOU PARTICIPATE IN THE CONTENT AND/OR THE SERVICE.  Please note that whenever you opt in to receive future communications from a third party, your Information will be subject to that third party’s privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly to opt out as we do no control over how such third party uses your information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.

Notwithstanding anything to the contrary set forth in this Privacy Policy, please be aware that the Website and some of the Oncor Apps include Google Maps features and content.  Any access to and use of the Google Maps features and content by or through the Website or any of the Oncor Apps by you shall be subject to and governed by the versions of the following in effect at the time of any such access and use by you:  (1) Google Maps/Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html; and (2) Google Privacy Policy at https://www.google.com/policies/privacy/.

We will not sell or provide your Personally Identifiable Information to unaffiliated companies for commercial purposes unrelated to our business or any Content or Services. We will not share, sell, rent, or disclose any Personally Identifiable Information that we have collected except as previously stated in this Privacy Policy, or in the following instances: (i) we have been given your consent to disclose; (ii) we have previously informed you of the disclosure, including by means of this Privacy Policy or on the Website or through an Oncor App, or through the Service where you provided your Information; (iii) we are required by law, legal process, or court order to disclose; (iv) disclosure is necessary to identify, contact, or bring legal action against someone who may cause or be causing harm to, or interference with, our rights or property, other users of the Website and/or the Oncor Apps, or anyone else; (v) to respond to or communicate with regard to an inquiry, request or complaint that you have made or to provide or communicate with regard to Content or a Service which you have requested or used; (vi) to implement or enforce this Privacy Policy, the Website Terms and Conditions and the terms of use associated with an Oncor App; or (vii) to protect the rights, property or personal safety of us, another one of our users or a member of the public. We may specifically use IP addresses in cooperation with internet service providers to identify users if we deem it necessary to comply with law, to enforce compliance with this Privacy Policy, the Website Terms and Conditions or the terms of use associated with an Oncor App, or to protect our sites, customers, or others.

If at any time you want to know exactly what personal Information we hold about you or wish to change personal Information that is inaccurate or out of date, please contact us and we will amend your record.

We will endeavor to take all steps deemed reasonable by us to protect your Personally Identifiable Information that we collect from unauthorized disclosure and to prevent potential security breaches in the Website, Oncor Apps, Content, Services, and customer databases. Whenever you give us sensitive or confidential Information via the Website or any of the Oncor Apps, we will take commercially reasonable steps to protect the Information. Your information is stored by us on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any Personally Identifiable Information held by us. However, no web site, Internet transmission, computer system, or wireless connection is completely secure. Consequently, we cannot guarantee and cannot give an absolute assurance that unauthorized access, hacking, data loss, or other breaches will never occur or that your Personally Identifiable Information will be secure at all times.   WE ARE NOT RESPONSIBLE FOR EVENTS ARISING FROM SUCH UNAUTHORIZED ACCESS TO YOUR PERSONALLY IDENTIFIABLE INFORMATION; YOUR USE OF THE WEBSITE, ONCOR APPS, CONTENT AND SERVICES ARE AT YOUR OWN RISK.

We have no control over and accept no responsibility or liability for the content or services of any website or mobile application to which a link from the Website or any of the Oncor Apps exists (unless we are the owner and operator of those linked websites or mobile applications, subject to the terms and conditions pertaining to any such Oncor linked websites or mobile applications), the content or services of any website or mobile application linking to the Website, and/or you use and access of any such links.  We do not provide any endorsement or recommendation of any third party website or mobile application to which the Website or any of the Oncor Apps provides a link. The terms and conditions, terms of use and privacy policies of any linked websites and mobile applications will apply to your use of those websites and mobile applications. Any interactions, correspondence, and business dealings that you have with any third parties found on or through the Website or any of the Oncor Apps (including via linked websites and mobile applications), or any third parties linking to the Website or any of the Oncor Apps, are solely between you and the third party (including, without limitation, issues related to the content of such third party, payments, delivery of goods, warranties, privacy and the like). We disclaim all liability in connection with any such third party, interaction, correspondence and business dealings.

We reserve the right to change this Privacy Policy at any time so it is important that you review the Privacy Policy each time you use the Website or the Oncor Apps.  ALL CHANGES TO THE PRIVACY POLICY WILL BE EFFECTIVE WHEN POSTED.  ANY ACCESS OR USE OF, OR INTERACTION WITH, THE WEBSITE BY YOU, INCLUDING THE CONTENT AND SERVICES AVAILABLE ON OR FROM THE WEBSITE, OR, ANY ACCESS OR USE OF, OR INTERACTION WITH, AN ONCOR APP BY YOU, INCLUDING THE CONTENT AND SERVICES AVAILABLE ON OR FROM SUCH ONCOR APP, WILL CONSTITUTE YOUR ACCEPTANCE OF, AND AGREEMENT TO BE BOUND BY AND COMPLY WITH, THE PRIVACY POLICY IN EFFECT AT THE TIME OF SUCH ACTIVITY, WITH RESEPCT TO YOUR USE OF THE WEBSITE, SUCH ONCOR APP, THE CONTENT AND/OR THE SERVICES, AS APPLICABLE.