You can easily report a streetlight outage online by visiting oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to contactcenter@oncor.com.

If you are emailing us, please provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.

Streetlight repairs typically take 5 to 10 days to complete. Some cities maintain their own streetlights. If a streetlight is not maintained by Oncor, the responsible party must be notified, which can delay repairs.

In most cities we serve, street lights are owned and maintained by Oncor. In some cases, cities, homeowners associations, planned developments, etc., choose to install and maintain their own street lights.

If the light is facing the street, it is more than likely a street light. If the light is located in a back yard, alleyway or parking lot, it is probably a guard light or private lighting. At OncorStreetLight.com, street lights will be shown in yellow, guard lights are blue and private lights are shown in green. Clicking on the blue or green icons provides information on how to report a problem.

Repairs for these lights should be reported by the property owner where the light is located or to their retail electric provider. Clicking on the blue or green icons on the online streetlight reporting map provides information on how to report a problem.

Lights may be owned privately, by a utility company other than Oncor, by a government entity (Texas Department of Transportation, North Texas Tollway Authority) or a city. For example, the cities of Arlington, Fort Worth, and Wichita Falls are some of the cities where Oncor delivers electric service, yet we don’t own most or any of the street lights.

Call TxDOT’s toll-free customer complaint line at 800.558.9368. Operators are available Monday through Friday between 8 a.m. and 5 p.m.

If we were successful in repairing the light, it should be operating shortly after we receive the outage report. If you provide either a telephone number or email address on our online reporting form, you can indicate if you would like to be notified when the repair is complete. Text or email notifications are the quickest way to receive confirmation that the repair has been completed.