Oncor’s standard meter is an Advanced Meter System (AMS) meter. Advanced meters, also called smart meters, provide numerous customer benefits, allowing remote meter reading for billing 15 minute interval usage data that can be helpful to manage your energy usage via Smart Meter Texas, and automated disconnection and reconnection when your service needs to be stopped or started.

You can view your electricity usage at the Smart Meter Texas website. The site stores daily, monthly and 15-minute interval electric usage data recorded by advanced meters and provides secure access to that data to customers and authorized market participants. Smart Meter Texas is endorsed by the Public Utility Commission of Texas.

Yes. In accordance with Public Utility Commission of Texas rules, Oncor’s Tariff for Retail Delivery Service includes provisions to provide non-standard metering services. A customer is able to receive non-standard metering service after signing an acknowledgement letter and providing a one-time upfront payment. A monthly charge will also be billed to you through your Retail Electric Provider. To request additional information, including the current one-time initial payment and monthly charges, please contact Oncor at 888.313.6862.

Yes. Customers with non-standard meter service will be unable to view/manage their own energy usage in almost real time and, additionally, may experience longer restoration times in case of service interruption; may be required to wait up to 45 days to switch Retail Electric Providers; and if switching from a standard (advanced) meter, may be required by their Retail Electric Provider to choose a different product or service before initiation of non-standard service.

Because advanced meters are now the standard meter, if you choose to have non-standard metering service, there are costs associated with that non-standard service which by Public Utility Commission of Texas rule are to be recovered from the customers requesting the non-standard metering service.

The costs include, for example, employee travel costs to manually read the meter on a monthly basis. Standard (advanced) meters are read remotely and do not require a visit to the meter.

No. You will need to contact Oncor to request non-standard metering service. However, prior to contacting Oncor, you should contact your retail electric provider to determine if there will be any impact on your current service plan. Depending on the type of plan you have currently, you may be required by your retail electric provider to choose a different plan, which may subject you to additional charges or fees required by your contract.

Your presence should not be required.

Some work requires us to make updates to meters. This will not affect your usage or the information sent to your retailer for your electric bill.

Oncor technicians will first come to your door to see if anyone is home before starting their work.

Oncor technicians will leave a door tag at the location with details of the work completed. If you are registered for My Oncor Alerts, you will also receive a text, email or voicemail, depending on your preferred type of messaging.

Yes. For this work, you may experience a brief power outage.

Oncor representatives always carry company identification. Oncor employees wear company uniforms and drive vehicles with company markings. Authorized contractors performing work on behalf of Oncor also carry identification and display signage depicting the same.