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FILE A CLAIM

NEED TO FILE A CLAIM?

We understand that property damage and loss create additional stress and can sometimes pose a financial burden. If you believe Oncor caused a loss for which you should be compensated, you may submit a claim using our online portal.

 

Oncor makes reasonable provisions to provide steady and continuous service in its service areas, but does not guarantee uninterrupted service. Circumstances beyond Oncor’s control include, but are not limited to: weather, wildlife, fire, voltage fluctuations, partial power and third party damage which may result in interruptions of service. In addition, there may be laws, statutes, tariffs, or regulations that limit the liability of Oncor for certain types of damages.

 

If you see a downed power line, or anything that could be considered a threat to public safety, stay away from the area and call 911 immediately!

DAMAGE TO CUSTOMER PROPERTY

Examples include, but are not limited to loss such as food spoilage, appliances, electrician cost, loss of livestock/animal, or bodily injury.

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tree fallen on power lines

DAMAGE TO ONCOR PROPERTY

Examples include, but are not limited to Dig-ins, damage to overhead lines, tree trimming incidents.

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With more electric cars and hybrids on the road, more charging station are popping up to energize them all.

DAMAGE TO CUSTOMER PROPERTY

Examples include, but are not limited to loss such as food spoilage, appliances, electrician cost, loss of livestock/animal, or bodily injury.

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tree fallen on power lines

DAMAGE TO ONCOR PROPERTY

Examples include, but are not limited to Dig-ins, damage to overhead lines, tree trimming incidents.

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Individuals and businesses can boost their bottom lines with savings and energy credits for Energy Star appliances.

AUTO ACCIDENTS

Examples include:

Oncor vehicle damages public vehicle

Public vehicle damages Oncor equipment

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CHECK CLAIM STATUS

FREQUENTLY ASKED QUESTIONS

We suggest that you use the portal to submit your claim as you will be assigned a Claims representative who will contact you no later than 10 business days (excluding holidays) with an initial determination. You are also welcome to call our Texas-based contact center at 1-888-313-6862 and they will submit your request to the Claims department who will then respond within 7-10 business days (excluding holidays).

Damage to personal property, vehicle, or personal injury. Also any damage of Oncor facilities by you/your vehicle. To file a claim, click here.

We will strive to contact you regarding your claim within 10 business days of the initial claim submission.

Customers can review the Tariffs and Rate Schedules at this link: https://www.oncor.com/content/oncorwww/us/en/home/about-us/regulatory/tariffs-rate-schedules.html

 

In addition, please view these pages 48-49 & 58 from the tariff key to the Claims process.

Customers can review the Electric Service Guidelines at this link: https://www.oncor.com/us/en/home/constructionanddevelopment/new-construction.html#BuildDevResources

 

Please view page 42 for a general overview of customer responsibility.

Please Note

If you believe Oncor caused a loss for which you should be compensated, you may submit a claim using our online portal.  Oncor makes reasonable provisions to provide steady and continuous service in its service areas, but does not guarantee uninterrupted service.

 

Please be aware that Oncor is not responsible for circumstances beyond its control which result in interruptions of service, including, but not limited to: weather, wildlife, fire, voltage fluctuations, partial power, or your or third-party acts resulting damage. Additionally, there may be laws, statutes, tariffs, or regulations that limit the liability of Oncor for certain types of damages. 

 

In extreme weather events, please check with your local government about available options for aid such as the Red Cross, FEMA and local government or non-profit-sponsored storm response resources.

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