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FREQUENTLY ASKED QUESTIONS - START STOP SERVICE


FREQUENTLY ASKED QUESTIONS





FREQUENTLY ASKED QUESTIONS

Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider (REP) based on rates, plans and customer benefits that work for you. Visit the Power to Choose website at powertochoose.org to compare offers and select the electric plan that fits your needs.

You can request service for a new construction project here. This site will guide you through the process depending on the type of new construction project you are building (residential, commercial & industrial, multi-family residential, or subdivision developer). If you still need help, contact our New Construction Management Center at 888.222.8045 or email us at c3ncmc@oncor.com.

An ESI ID, or Electric Service Identifier, is a 17-digit number found on an electric bill that is unique to a property address. The ESI ID can then be used when contacting a REP to set up an account to establish electric service.

If a property has multiple meters at one address, such as an apartment complex, each meter will have a separate ESI ID.

If you need assistance identifying your ESI ID, please contact your Retail Electric Provider (the company to which you pay your electric bill). If you do not have a REP, click here to see if your property has an ESI ID

If you currently have electric service, please contact your Retail Electric Provider (REP) at the number on your electric bill to stop or move your electric service. If you do not currently have electric service and want to start service, please follow these steps:
• Visit powertochoose.org, the electric choice website of the Public Utility Commission of Texas. There you can compare offers and choose the electric plan that best fits your needs.
• Once you choose a REP, contact them to initiate electric service.

You can request service for a new construction project here. This site will guide you through the process depending on the type of new construction project you are building. If you still need help, contact our New Construction Management Center at 888.222.8045 or email us at c3ncmc@oncor.com.