HELP
OUTAGES AND WEATHER
Report Outage Check Status View Outage Map
OUTAGES Report Outage Check Status View Outage Map
 
Construction and Development

NEW CONSTRUCTION

CONSTRUCTING NEW SUCCESS

You may be adding a new addition to your family home or overseeing the multi-million-dollar construction of a Fortune 500 company's new global headquarters. Regardless of the size or scope of your new construction project, Oncor offers tools and support to deliver the electric service you need for your project.

To start new electric service at a premise where there is no electric meter installed, follow these easy steps:

1

Submit an online request if your project needs Oncor construction

If your project requires new construction by Oncor, for example, new poles, wire, or transformers, please click here to submit a request. 

 

2

Create an account in our New Construction Portal

 

After submitting your request, you should receive an email with directions on creating a New Construction Portal account and next steps. Please create an account for our New Construction Portal with the same email used for the request form. You will be able to view the status of your project and see updates throughout the process here. If you already have an account, please log in.

 

3

A Project Manager will contact you after reviewing your submittal details

A Project Manager will be assigned to your new service request shortly. Expect a phone call or email from them within two business days of submitting your request. 

4

Stay in contact with your Project Manager for next steps

When your location is ready for service, your Project Manager will provide you with an ESI ID. After that, you will need to choose a retail provider and rate plan by visiting powertochoose.org.

Meters are installed based on the date you select to start service with your chosen retail provider.

 

*Additional construction or property access issues could impact meter installation dates.

 

5

Stay informed with outage notifications via the MyOncor app

Download the MyOncor app to stay informed with outage notifications and report issues (power outages, downed lines, etc) to Oncor.

*To start electric service for a premise where a meter is already installed or to make changes to an existing service, click here​.​​​​​​​​​​​​​

To learn more, please navigate to our FAQ page.

 

Looking to make a Construction Payment?

Pay Now

BUILDER AND DEVELOPER RESOURCES

Filename
Home BuildersToolkit.pdf
Size
738 KB
Format
application/pdf

Filename
Customer Checklist.pdf
Size
166 KB
Format
application/pdf

Filename
Site Plan Sample.pdf
Size
187 KB
Format
application/pdf

Filename
Builder Request Form With MOA.xlsx
Size
27 KB
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet

Filename
ApprovedMeterPackList.pdf
Size
132 KB
Format
application/pdf

Filename
Transocket Checklist.pdf
Size
106 KB
Format
application/pdf

Filename
Electric Service Guidelines Book.pdf
Size
1 MB
Format
application/pdf

Filename
ImpedanceRequest 2019-07-19.pdf
Size
2 MB
Format
application/pdf

Filename
Customer Requirements – Petroleum Industry Customers.pdf
Size
458 KB
Format
application/pdf

Filename
Customer Requirements - Commercial Industrial.pdf
Size
306 KB
Format
application/pdf

Filename
Customer Requirements - Single Residential.pdf
Size
329 KB
Format
application/pdf

Filename
Customer Requirements - MultiFamily.pdf
Size
314 KB
Format
application/pdf

Filename
Customer Requirements - Residential Subdivision.pdf
Size
281 KB
Format
application/pdf

Filename
DDS1 - Single Unit and Duplex Residential.pdf
Size
639 KB
Format
application/pdf

Filename
DDS1MH-Residential Mobile Homes.pdf
Size
566 KB
Format
application/pdf

Filename
DDS1PR - Swimming Pool Re-Routes.pdf
Size
520 KB
Format
application/pdf

Filename
DDS2 - Residential Distribution Systems DDS2.pdf
Size
767 KB
Format
application/pdf

Filename
DDS3OH - Distribution Systems from Overhead Transformation, Apartments and Condominiums.pdf
Size
531 KB
Format
application/pdf

Filename
DDS3UG - Distribution Systems from Pad Mounted Transformation, Apartments and Condominium DDS3UG.pdf
Size
737 KB
Format
application/pdf

Filename
DDS4OH - Distribution Systems from Overhead Transformation, Secondary Service Accounts.pdf
Size
491 KB
Format
application/pdf

Filename
DDS4UG - Distribution Systems from Padmounted Transformation, Secondary Service Accounts.pdf
Size
1 MB
Format
application/pdf

Filename
Customer Requirements – Petroleum Industry Customers.pdf
Size
458 KB
Format
application/pdf

Filename
General Information - Single and Three Phase Non Residential Project.pdf
Size
1 MB
Format
application/pdf

Filename
Petroleum Industry Common Use Pole Request Form.pdf
Size
106 KB
Format
application/pdf

Filename
Meter Base Replacement Guidelines.pdf
Size
68 KB
Format
application/pdf

Filename
PME - SME Information.pdf
Size
730 KB
Format
application/pdf

Filename
SME - Subtract - Application Guideline Drawing.pdf
Size
69 KB
Format
application/pdf

Filename
Subtract Meter Base Specs - Stock No 301391.pdf
Size
104 KB
Format
application/pdf

Filename
Subtract Meter Guidelines.pdf
Size
72 KB
Format
application/pdf

Filename
Subtract Meter Procedure Outline.pdf
Size
71 KB
Format
application/pdf

Filename
Subtract Metering Agreement 9-22-2023.pdf
Size
171 KB
Format
application/pdf

Filename
ImpedanceRequest 2019-07-19.pdf
Size
2 MB
Format
application/pdf

Filename
Oncor Small Cell New Request.pdf
Size
107 KB
Format
application/pdf

Filename
Texas Health and Safety Code.pdf
Size
46 KB
Format
application/pdf

Filename
Landowner Bill of Rights.pdf
Size
15 KB
Format
application/pdf

Attention Oncor Contractors: The overhead and underground construction manuals and a "Joint Use Contacts" file are available here. Access to these files is restricted to Oncor designated contractors and requires a username and password.

CONSTRUCTION SAFETY

It doesn't matter if your construction project is a one-man DIY or requires a crew of hundreds, take precautions to protect yourself, your work crews, and your investment by taking a few simple steps when working near power lines and electric equipment.

oncor newconstruction treepruning inset

TREE PRUNING

Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines.

oncor newconstruction treepruning inset

CALL BEFORE YOU DIG

While landscaping enhances properties and creates valuable curb appeal, it can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.

oncor newconstruction treepruning inset

METER TAMPERING

When individuals try to bypass an electric meter, they not only break the law, they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862

FREQUENTLY ASKED QUESTIONS

There are 3 easy ways to request underground service:

 

1.     Submit a request using the Oncor New Construction Form on Oncor.com.

 

2.     Call the Oncor New Construction Department at 888-222-8045

Hours of Operation: Mon-Fri 7am - 7pm & Sat 8am - 12pm

 

3.     For multiple locations, please submit all of the information via the Builder Request Email Form and send to c3ncmc@oncor.com.  

The request can be made:

 

1.     After the main Oncor infrastructure to your subdivision or location is completed and energized.

 

2.     Before you install driveways, sidewalks, paved parking lots, retaining/concrete walls, sprinkler systems, etc.

 

If the location has or plans to have an obstruction that could be in the path of the underground, Oncor will require the customer to provide and install the raceway for the service to Oncor specifications.

 

3.     When your location is almost complete (no more digging planned).

 

Please review the Electric Service Guidelines for requirements.

Oncor will take several actions to start the process of installing your underground service, including sending a crew to perform the work, targeted within 10 business days.

 

 Weather conditions and storms can impact this timeframe and the resources needed to complete this request.

 

The 10 business day timeframe also assumes that the site is ready for underground, the meter location is marked/addressed, and the pathway is free of obstruction. Any issues with site readiness will likely result in the order being canceled and require the process to start all over again. 

FOLLOW ONCOR
DOWNLOAD

 

 

© 2019-2024 ONCOR ELECTRIC DELIVERY COMPANY LLC. ALL RIGHTS RESERVED.