Yes. From the top of the New Construction Customer Portal, select the Request New Service option. You will then be taken to the Oncor New Construction page where you may start your new request.

From Project Details page, view the Project Manager section, where you can easily see your project manager’s phone number and email address.

On the New Construction Customer Dashboard screen, click the filter icon and choose one of the three filters to search for your Project.

• Project Name
• 
  
• Project Type
• 
  
• Project Number

From the New Construction Customer Dashboard screen, click on the project to which you would like to grant access. You will be directed to the Project Details page. At the top of the page, select Add External User, where you can enter the user’s email address and click add.

If you don’t see a project on your dashboard, please contact your project manager. If you do not know who your project manager is, please contact Oncor’s New Construction center at 888-222-8045.

Click the Reset Password link on the login page and follow the prompts to reset your password.

Please contact your project manager to discuss if any details are incorrect or if you have any questions about your project. If you don’t have your project manager’s contact information, you can find it by clicking on the project and navigating to the Project Details screen.

This section displays project tasks that you are responsible for. This section displays tasks and the scheduled due date for each task. If you believe one of the action items isn’t required or have a question about a due date, please contact your project manager.

Project manager assignment can take up to 48 hours from when you submit the request. If you do not see a project manager assigned to your project after that time, please contact Oncor’s New Construction center at 888-222-8045.

To access the New Construction Customer Portal, please utilize one of the following browsers: Microsoft Edge, Mozilla Firefox, or Google Chrome.

Secondary email holders that are added to the Customer Contact Form will not be able to view the project. To add additional users to the project, please utilize the Add External User functionality.