Call 888.313.4747
(Available 24 hours a day/7 days a week)
General Inquiries/Service Requests:
Call 888.313.6862
E-mail contactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
Call 888.313.4747
(Available 24 hours a day/7 days a week)
General Inquiries/Service Requests:
Call 888.313.6862
E-mail contactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
Start New Electric Service: PowertoChoose.org
New Construction: Submit A Request
Existing Project Status: Get An Update
Understand Commercial Metering
Apply for Critical Load / Care Status
Energy Efficiency Identification Notice
MetersCheck My Meter Usage: Smart Meter Texas
Disconnect Or Reconnect A Meter Temporarily
PortalsLogin Interval Data Recorder Portal
Login To Competitive Retailer Information Portal
Register or Login Competitive Retailer Information Portal (CRIP) Portal
Register or Login to Aggregators, Brokers, Consultants (ABC) Portal
Retail Electric Provider (REP) Training
Retail Electric Provider (REP) Resources
SUPPLIER DIVERSITY Energy Efficiency Contractors (EEPM)Register or Login to Energy Efficiency Contractors (EEPM) Portal
Tree Pruning ContractorsLearn about our ongoing commitment to innovative solutions and services that benefit millions of Texans.
Renewables, Solar & MoreOncor works cooperatively with customers to ensure a safe and reliable interconnection of renewable energy sources to our system.
Energy EfficiencyFind information on a variety of energy efficiency and renewable energy incentive programs offered by Oncor.
Adding high-voltage transmission lines requires careful consideration of many details. Oncor works closely with state agencies and the public before we add new transmission lines. While these steps may overlap, the process typically works like this:
DETERMINE NEED
Years before a project begins, Oncor works with regulatory agencies and other utility companies to determine the need. Reasons for initiating new projects range from alleviating congestion on the electric grid to connecting new power stations.
CONSIDER ROUTES
We study the area and analyze possible routes for new transmission lines. We specifically consider the impact of power lines on property values, any environmental impacts, historical and aesthetic values, possible effects on recreational and park areas, as well as cost, engineering constraints, and potential use of existing rights-of-way.
INVOLVE COMMUNITY AND LANDOWNERS
Public officials, communities, and landowners in the area of a proposed project have a number of opportunities to participate in the routing and certification stages of a potential new power line project. We encourage customers to get involved through open houses and public meetings. We are open about sharing information with anyone potentially affected by alternative transmission line routing.
OBTAIN APPROVAL
Oncor files an application, also known as a request for a Certificate of Convenience and Necessity (CCN), with the Public Utility Commission of Texas (PUCT). The certification process typically takes three to 12 months from the application filing date. During this time, parties impacted by the application have the opportunity to participate in PUCT proceedings.
BEGIN CONSTRUCTION
After the PUCT approves a project, we continue to work with landowners affected by the chosen route to obtain right-of-way and consider issues specific to their property. Then power line construction begins.
SOCIAL MEDIA AND WEB HOUSE RULES