Call 888.313.4747
(Available 24 hours a day/7 days a week)
General Inquiries/Service Requests:
Call 888.313.6862
E-mail contactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
Call 888.313.4747
(Available 24 hours a day/7 days a week)
General Inquiries/Service Requests:
Call 888.313.6862
E-mail contactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
Start New Electric Service: PowertoChoose.org
New Construction: Submit A Request
Existing Project Status: Get An Update
Understand Commercial Metering
Apply for Critical Load / Care Status
Energy Efficiency Identification Notice
MetersCheck My Meter Usage: Smart Meter Texas
Disconnect Or Reconnect A Meter Temporarily
PortalsLogin Interval Data Recorder Portal
Login To Competitive Retailer Information Portal
Register or Login Competitive Retailer Information Portal (CRIP) Portal
Register or Login to Aggregators, Brokers, Consultants (ABC) Portal
Retail Electric Provider (REP) Training
Retail Electric Provider (REP) Resources
SUPPLIER DIVERSITY Energy Efficiency Contractors (EEPM)Register or Login to Energy Efficiency Contractors (EEPM) Portal
Tree Pruning ContractorsLearn about our ongoing commitment to innovative solutions and services that benefit millions of Texans.
Renewables, Solar & MoreOncor works cooperatively with customers to ensure a safe and reliable interconnection of renewable energy sources to our system.
Energy EfficiencyFind information on a variety of energy efficiency and renewable energy incentive programs offered by Oncor.
Leveraging the power of our weather monitoring systems, Oncor has developed Weather Current, a community outreach effort to keep you informed about potentially dangerous conditions in your area. Up-to-date forecasts, severe weather alerts, and timely safety information are designed to help keep you and your family out of harm's way.
WEATHER TEXAS STORMS WITH SMART PREP
Dramatic weather develops quickly in Texas. Extreme heat, severe thunderstorms, tornadoes, floods and winter weather can damage energy infrastructure and temporarily disrupt delivery systems. Don't be caught off guard. Use our helpful emergency checklists to prepare now.
POWER RESTORATION
When the power goes out, Oncor's restoration team goes into action. We visit the outage sites to evaluate damage and determine how to safely and quickly restore power. We're committed to restoring service as soon as possible. Learn more about transmission, distribution, and the power restoration process.
You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).
To register for My Oncor Alerts, text REG to 66267. To stop receiving My Oncor Text Alerts, text STOP to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Message and data rates may apply. Learn more about My Oncor Alerts here.
Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.
Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the My Oncor Alerts program. You can also call us at 888.313.4747.
SOCIAL MEDIA AND WEB HOUSE RULES