Yes. Oncor maintains detailed response plans to ensure we are fully prepared to operate our electric infrastructure under emergency conditions, such as pandemics. Our Pandemic Response team, which is comprised of leadership members and subject matter experts from across the company, has been overseeing COVID-19 preparation and monitoring efforts since January. These efforts are designed to sustain essential services for the customers we serve and minimize potential virus transmission.

To protect the health and safety of our customers and employees, we have taken numerous proactive measures. Among other steps, we are: 

• Implementing work from home procedures for employees that have the capability to perform their work remotely.
• Work practice changes for our field employees in order to minimize potential transmission, including more direct-to-worksite job reporting.
• Practicing social distancing and canceling non-essential travel.
• Sanitizing work areas numerous times a day, disinfecting vehicles and restricting access to our buildings.
• Using technology to conduct meetings and limiting face-to-face interactions.

We acknowledge that this is a difficult time and many of our customers may be facing financial hardships. Oncor delivers electricity to homes and businesses, but does not sell electricity directly to customers. In Texas, residents and businesses choose their Retail Electric Provider (REP) and they send them a monthly bill. Customer assistance resources such as deferred payment plans are available for eligible residential customers through these REPs, and we encourage any customer with billing questions or concerns to contact their REP as quickly as possible.

All Oncor employees will remain active in their roles, regardless of work location, to ensure we continue to provide reliable electric service to our customers, our state and the ERCOT market.

There are several ways to report an outage. You can use our online reporting tool, our MyOncor mobile app or you can call us.

Our MyOncor mobile app is available for download in the App Store and Google Play . You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

To register for My Oncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about My Oncor Alerts here.

Report Power Outage

Check Outage Status