Storm Center

Oncor: Feb. 18 Restoration Update

Communications

02.18.2021

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As of 7:00 p.m., approximately 145,000 customers across the Oncor service territory are without power. Of those, 63,000 outages are from cold weather and lack of generation impacts experienced earlier this week. We expect that a substantial amount of those customers will be restored by Friday evening.

The remaining 82,000 outages are the result of late Wednesday and Thursday’s winter storm in the Palestine, Lufkin and Nacogdoches areas. Personnel across the service territory will continue to work around the clock to ensure power can be restored as quickly and safely as possible.

If you are still without power, and have not yet reported your outage today, please report it by calling 888-313-4747, texting OUT to 66267, using the MyOncor app or visiting Oncor.com.

Enough generation and stable demand has remained throughout the day to prevent the need for controlled, or rotating, outages. However, we will continue to follow the direction of ERCOT should electric generation change and immediately take steps to inform our customers of any updates.

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FAQS

In many instances, your neighbor may have electric service when you don’t because their home is on a different set of lines or circuit. If your neighbor was without power and is now restored, and you are still without power, please first check the circuit breaker at the property. You should also examine the meter base and weatherhead to ensure they have not been damaged or pulled off. If that has occurred, customers need to contact an electrician to make necessary repairs before Oncor can restore power. If power is still not restored after checking the breaker and there is no damage to the meter base or weatherhead, please report it by calling 888-313-4747, texting OUT to 66267, using the MyOncor app or visiting Oncor.com. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs.

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, please report it by calling 888-313-4747, texting OUT to 66267, using the MyOncor app or visiting Oncor.com. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs. Due to the large amounts of system activity surrounding power restoration, it may take some time for our tracking systems to accurately reflect your current status.

Remaining outages are the result of damage from most recent winter storm, previous winter weather and storm damage that could not be identified until equipment was re-energized, and damage to electric equipment caused by record-breaking low temperatures. Oncor personnel and out of state mutual assistance contractors are actively engaged in restoration efforts.