General Inquiries/Service Requests:
contactcenter@oncor.com
(Mon.-Fri., 8 a.m.-6 p.m. Central Time)
(24/7)
As of 8 a.m. Saturday, less than 1,800 power outages remain as a result of winter storm Landon, all of which are in Hunt County which was the most heavily impacted area. Extensive tree damage caused by ice accumulation resulted in the vast majority of outages.
Approximately 1,000 Oncor personnel and contractors worked through the night and about 2,000 will work today to complete repairs, which are complex and time-consuming.
Customers will notice multiple work zones and heavy equipment in the area as crews work as safely and quickly as possible to make repairs. Please be mindful while traveling and keep a safe distance from workers and machinery.
We anticipate that all known winter storm-related outages for homes and business will be completed by tonight.
Some homes or businesses in areas that experienced severe damage may not be able to accept power until proper repairs to their equipment are made. Customers may need to work with an electrician to make their repairs, and Oncor will work with customers throughout this restoration process. For more information on what Oncor maintains and what customers are responsible for, click here.
Note to Media: Oncor’s online Storm Center map identifies all current outages throughout our service area, which serves more than 10 million Texans in more than 400 communities, making up nearly one-third of the state’s geographic area. Oncor constantly responds to new power outages from a variety of issues throughout the state. It is important to distinguish the cold weather/storm-related outages of this week from separate outage events.
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Headquartered in Dallas, Oncor Electric Delivery Company LLC is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest distribution and transmission system in Texas, delivering power to more than 3.8 million homes and businesses and operating more than 139,000 miles of transmission and distribution lines in Texas. While Oncor is owned by two investors (indirect majority owner, Sempra, and minority owner, Texas Transmission Investment LLC), Oncor is managed by its Board of Directors, which is comprised of a majority of disinterested directors.