DALLAS, October 22, 2019 – Power has been restored to more than 120,000 customers from a peak number of more than 150,000 outages during Sunday night’s storms. On Tuesday morning, 32,000 customers remain without power in Dallas and surrounding cities.

Oncor personnel and mutual assistance partners continue to work around the clock. Most customers outside the tornado damage path can expect their power to be restored by tonight. Within the tornado impact zone, the Company currently expects homes and businesses without significant damage to have power restored by late Wednesday night.

On-the-ground debris has made access to neighborhoods and equipment extremely difficult. In many areas, electric equipment is blocked or covered by large pieces of debris, which require time consuming removal using special equipment.

The complex and lengthy restoration process involves installing new utility poles, transformers and power lines before energizing a neighborhood.

Oncor recognizes the challenges customers face without power, especially after such devastating storms. We remain focused on restoring power as quickly and safely as possible.

Approximately 4,500 Oncor and mutual assistance personnel from utility partners across Texas and neighboring states make up restoration efforts.

Please keep these safety tips in mind during and immediately following severe storms:

• If you see a downed power line, leave the area and call 9-1-1. In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. Keep pets, children and others away from the area.
• Do not attempt to remove debris and tree limbs from areas near power lines. The debris may be concealing a live wire or downed power line.
• Use caution when traveling on the roadways, especially in areas with heavy debris and streetlights without power.
• If you are experiencing an emergency event, call 911 immediately. 

Customers can report outages by calling 888-313-4747, texting OUT to 66267, or by downloading the MyOncor app.