Innovation doesn’t have an off-switch. For us, it’s the daily pursuit of our promise to deliver safe, reliable energy to millions of Texans, including smart solutions inspired by a deep-rooted desire to listen to and empower our customers. With Oncor’s new Energy Collaborative Community, we bring innovation and communication together to create a new way for our customers to share their feedback.

“We look forward to proactively engaging with our customers and making this a dynamic and interactive community,” said Oncor Senior Vice President, Chief Customer Officer and Chief Human Resources Officer Debbie Dennis. “Our longstanding tradition of innovation and providing safe and reliable electric service inspires us to be ever focused on how we can interact with our customers in new ways.”    

Oncor’s Energy Collaborative is an online community, where participants are invited to share their opinions and have their voice heard as Oncor works to provide exceptional customer experiences. 

Those who register will receive invitations to join monthly activities like polls, moderated discussions and feedback sessions on future services.

“We are very excited about this launch,” said Senior Vice President and Chief Digital Officer Joel Austin. “We’ll have the chance to hear real-time feedback and perspective on how we can better meet our customer’s needs and expectations.”

Active Energy Collaborative members will:

• Share opinions in online activities such as polls, discussions and surveys.
• Influence the development of services to better meet customer needs.
• Learn more about Oncor and from other members' perspectives in collaborative activities.
• Earn points for participation that will be redeemable for Amazon gift cards.

To learn more about the opportunity to participate, visit www.oncor.com/energycollaborative today. 

More than 10 million Texas residents receive energy from Oncor through their chosen retail electric provider. Your neighborhoods and communities are our neighborhoods and communities. We're honored to deliver safe, reliable, clean energy using innovative technologies and programs while also providing exceptional customer service.