Repairs by a Licensed Electrician May be Needed to Safely Restore Service

DALLAS (March 5, 2025) – Oncor employees worked throughout the night to continue assessing damage, repairing equipment and restoring power following Tuesday’s severe storm system and following high winds. As of early Wednesday, Oncor had restored power to more than 260,000 customers from peak outage impacts of 335,000, with approximately 73,000 outages remaining. Restoration is estimated to be substantially complete by Thursday night, weather permitting. In the hardest hit areas, including McKinney, Irving, Farmers Branch and pockets of areas within the northern DFW region, restoration may continue into Friday. See storm damage photos here.

Customers without power are encouraged to check their home or business electric equipment, such as the meter base or weatherhead, to make sure it has not been damaged or pulled off as the result of yesterday’s severe storm or winds. If this equipment is damaged, customers will need to contact a licensed electrician to make the necessary repairs. Oncor will not be able to safely reconnect or restore power until these repairs are completed and is unable to repair electric equipment it does not own. A city inspection may also be required before service can be restored.

Tuesday’s severe storms included heavy lightning and straight-line winds in excess of 80 mph – comparable to a low-end tornado – caused significant damage in some areas, especially in North Texas. An EF-1 tornado was also confirmed in Irving, with estimated max winds of 110 mph. Strong non-thunderstorm winds with gusts up to 65 mph also continued throughout the day Tuesday, resulting in a significant number of new outages.

Restoration efforts are continuing in 16-hour, around-the-clock shifts. In the hardest hit areas, damage evaluators have identified multiple locations where infrastructure must be entirely rebuilt or replaced after the removal of broken equipment and heavy debris. This often includes the deployment of multiple teams, including vegetation management (tree-trimming) personnel, construction staff and lineworkers.

We recognize that many customers have been without power since the storm system’s arrival Tuesday morning and the challenges that multi-day outages bring. We appreciate our customers’ patience as we work to restore power as soon as safely possible.

As storm clean up continues, we also urge customers to be cautious and avoid debris near power lines. Oncor contractors will clear limbs and damaged trees that hit or threaten to impact our equipment. Oncor will also haul away the brush leftover as a result from our teams’ work. As power restoration remains our priority, debris removal and clean-up will most likely take place after restoration is complete.

To report an outage, text OUT to 66267, call 888-313-4747, use the MyOncor app, or select “Report an Outage” located above our Storm Center map, which identifies all current outages throughout our service area.

As restoration continues, safety for Oncor’s employees and customers remains our top priority. Anyone who sees Oncor personnel or support staff working is asked to please give them ample space to ensure the safety of themselves and our workers. Customers are also urged to keep these important safety tips in mind:

• If you see a downed power line, please stay away, keep pets and others away and call 911 immediately. In addition to the downed line potentially being energized, anything touching the power line, such as a tree branch, could also be energized.
• Do not attempt to remove debris and tree limbs from areas near power lines. The debris may be concealing a live wire or downed power line.
• Use caution when traveling on the roadways, especially in areas with heavy debris and streetlights without power.
• While prioritized during power restoration events, critical care designations do not guarantee an uninterrupted power supply, especially during severe weather. Customers who rely on electricity for life-saving medical devices should have a plan in place in case of power outages.
• Check on neighbors and elderly or vulnerable residents who may still be without power.
• If you are experiencing an emergency event, call 911 immediately.

Customers can receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App, following Oncor on Facebook and X (formerly Twitter), or by calling 888.313.4747.

Headquartered in Dallas, Oncor Electric Delivery Company LLC is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering electricity to more than 4 million homes and businesses and operating more than 144,000 circuit miles of transmission and distribution lines in Texas. While Oncor is owned by two investors (indirect majority owner, Sempra, and minority owner, Texas Transmission Investment LLC), Oncor is managed by its Board of Directors, which is comprised of a majority of disinterested directors.