With the return of colder weather, Oncor is assuring customers that winter preparations have been completed and that their power delivery company is prepared for the 2022-2023 winter season. Oncor’s planning occurs year-round in anticipation of a variety of potential seasonal impacts, and winter preparations are implemented months before the cold season arrives.

These preparations include:

• Thousands of electrical facilities, including stations and main feeder lines, have undergone thorough air and ground inspections to ensure they are ready for high demand and colder temperatures. This is in addition to regularly scheduled facility inspections and maintenance.
• Forecasting and predictive analytics have been utilized to identify potential high load areas so equipment upgrades or replacements could be completed before failures might occur.  
• Material inventory has been increased and additional contract resources secured to ensure full availability of supplies and support ahead of potentially severe weather.
• Personnel have completed multiple emergency preparedness training sessions to ensure staff are ready to quickly and safely respond to potential outage events.

Oncor also remains in compliance with the PUC weatherization rule adopted pursuant to SB3 and submitted its annual detailed Winter Weather Readiness Report to the PUC and ERCOT. Oncor standard weatherization procedures also remain in compliance with the 2011 FERC/NERC recommendations.

As the “poles and wires” company that delivers power to customers, Oncor does not own, operate, or control power generation plants or facilities.

Oncor remains in close contact with local officials and emergency management staff across its service territory to ensure a thorough understanding of community needs, including communication preferences, crisis response plans, and critical facility designations. 

We also remain committed to providing regular situational and weather updates to customers, especially during severe weather events, as supported by our in-house meteorologist. Customers can connect with us and receive updates through our various communication platforms, including:

•  The MyOncor App (Available in the App Store and Google Play)
•  My Oncor Alerts (To register, text REG to 66267)
•  Storm Center Outage Map
•  Social Media Channels (Facebook, Twitter, Instagram)
• Calling 888.313.4747

For information on Critical Care or Chronic Condition Customer (Residential) or Critical Load Public Safety or Critical Load Industrial Customer (Non-Residential) designations, click here.

Please be aware that this designation does not guarantee an uninterrupted, regular, or continuous power supply.

Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death. If you see a downed power line, leave the area immediately and call 911. The 911 operator will contact Oncor directly and manage the situation until our personnel arrive.