DALLAS (January 30, 2023) – Oncor continues to closely monitor and prepare for the arrival of the incoming winter storm, which is expected to bring wintery precipitation and freezing temperatures to much of the service area.

Ice accumulations may pose the greatest possible impact to electric service. These accumulations can weigh down tree limbs, causing them to significantly sag or break onto power lines, and create dangerous road conditions.

Resources and personnel have been pre-positioned to ensure any necessary restoration work can begin as soon as safely possible. Personnel are trained to safely and efficiently work in freezing temperatures and restoration efforts will take place in 16 hour shifts, 24 hours a day, so long as weather conditions allow.

Oncor’s weather planning occurs throughout the year and annual winter preparations have already been completed. More information on these preparations is available here.

Customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App and following Oncor on Facebook and Twitter, or by calling 888.313.4747. If you see a downed power line, stay away, keep people away and call 911 immediately.

Safety for employees and the public remains Oncor’s number one priority. Customers are encouraged to stay weather aware and be cautious on roadways. Should anyone see a downed power line, please stay away, keep pets and others away and call 911 immediately.

Additionally, while prioritized during power restoration events, critical care designations do not guarantee an uninterrupted power supply, especially during severe weather. Customers who rely on electricity for life-saving medical devices should have a plan in place in case of power outages. 

Local, individual and family resources can also be found on the Texas Division of Emergency Management (TDEM)’s January Winter Storm 2023 webpage here. 

ERCOT, the governing body that oversees the power system for much of Texas, is closely monitoring conditions. Oncor will follow ERCOT’s direction and echo updates to customers. It is important to remember that Oncor is a transmission and distribution company, or “the poles and wires company” that delivers electricity to more than 10 million Texans. Oncor does not own or operate power generation facilities, or sell, purchase or offer electricity retail services.

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Headquartered in Dallas, Oncor Electric Delivery Company LLC is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest distribution and transmission system in Texas, delivering power to more than 3.8 million homes and businesses and operating more than 140,000 miles of transmission and distribution lines in Texas. While Oncor is owned by two investors (indirect majority owner, Sempra, and minority owner, Texas Transmission Investment LLC), Oncor is managed by its Board of Directors, which is comprised of a majority of disinterested directors.