UPDATE: As of 4 p.m. May 29, Oncor has restored power to more than 400,000 customers impacted by a severe storm system that moved through DFW and continued into the eastern portions of our service area.

More than 7,500 personnel, including mutual assistance utility partners, are working 16-hour shifts around the clock and will continue to do so until all customers are powered back up.

We estimate that restoration will be substantially complete by Friday evening, weather permitting. Harder hit areas are expected to be restored Saturday.

Safety for our teams and our customers is our top priority. If you see a downed power line, leave the area and call 9-1-1. In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. Keep pets, children and others away from the area. Do not attempt to remove debris and tree limbs from areas near power lines. The debris may be concealing a live wire or downed power line.

DALLAS, May 29, 2024 – Oncor has restored power to more than 340,000 customers less than 24 hours after a storm system moved through DFW and continued into the eastern portions of our service area, causing significant damage to our system and more than 650,000 customer outages.

Oncor teams quickly mobilized, sought the assistance of mutual assistance partners and have been working since early Tuesday morning to restore power. We estimate that restoration will be substantially complete by Friday evening, weather permitting. Harder hit areas are expected to be restored Saturday.

We recognize the hardships and inconveniences customers experience after severe storms like this one and remains focused on restoring power as quickly and safely as possible. Customers are encouraged check on neighbors and elderly or vulnerable residents.

Teams will continue to work in 16-hour shifts around the clock alongside nearly 5,000 additional personnel who have been deployed to support these efforts. Mutual assistance utility partners joining this effort are from Alabama, Florida, Georgia, Louisiana, Mississippi, Missouri, South Carolina and Virginia.

While teams continue to restore power, their efforts have been hindered by flooding, fallen trees and other debris, which has caused access issues and poor driving conditions. In heavily damaged areas, wide swaths of power lines and distribution equipment are not only being repaired but must also be reconstructed.

In these areas, Oncor teams are facing complex repairs like removing uprooted trees and debris and replacing damaged utility poles and transformers before we can install new power lines.

In some cases, the meter base or weatherhead to homes or businesses may have been damaged or pulled off as the result of a storm. If so, customers will need to contact an electrician to make the necessary repairs before we can restore power. City inspections may also be required before being energized.

Please keep these safety tips in mind during and immediately following severe storms:

·       If you see a downed power line, leave the area and call 9-1-1. In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. Keep pets, children and others away from the area.

·       Do not attempt to remove debris and tree limbs from areas near power lines. The debris may be concealing a live wire or downed power line.

·       Use caution when traveling on the roadways, especially in areas with heavy debris and streetlights without power.

·       If you are experiencing and emergency event, call 911 immediately. 

To report a power outage or to check the status of an outage, download the MyOncor app, text OUT to 66267, or call 888.313.4747.