DALLAS (January 31, 2023) – Oncor continues to closely monitor and respond to impacts from the ongoing winter storm, which has brought wintery precipitation and freezing temperatures to much of the service area. Personnel have been responding to local outages as they occur and will continue to work around the clock, so long as weather conditions allow.

Ice accumulations continue to pose the greatest possible impact to electric service. These accumulations can weigh down tree limbs, causing them to significantly sag or break onto power lines, and create dangerous road conditions.

As of Tuesday evening, icing and outage impacts have been greatest in Oncor’s eastern and northeastern regions, including the Tyler and Sulphur Springs areas.

New outage events are possible as freezing rain and ice accumulation is expected to increase across the service area on Wednesday. Resources and personnel remain prepared to respond to any additional impacts and are experienced working safely and efficiently in freezing temperatures.

Customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App and following Oncor on Facebook and Twitter, or by calling 888.313.4747. If you see a downed power line, stay away, keep people away and call 911 immediately.

Safety for employees and the public remains Oncor’s number one priority. Customers are encouraged to stay weather aware and be cautious on roadways. Should anyone see a downed power line, please stay away, keep pets and others away and call 911 immediately. Roadways have also remained especially hazardous and individuals are encouraged to stay home if possible.

Additionally, while prioritized during power restoration events, critical care designations do not guarantee an uninterrupted power supply, especially during severe weather. Customers who rely on electricity for life-saving medical devices should have a plan in place in case of power outages. 

Local, individual and family resources can also be found on the Texas Division of Emergency Management (TDEM)’s January Winter Storm 2023 webpage here. Information on local warming centers can also be found on TDEM’s website at TDEM.Texas.gov/warm.

ERCOT, the governing body that oversees the power system for much of Texas, is closely monitoring conditions. Oncor will follow ERCOT’s direction and echo updates to customers. It is important to remember that Oncor is a transmission and distribution company, or “the poles and wires company” that delivers electricity to more than 10 million Texans. Oncor does not own or operate power generation facilities, or sell, purchase or offer electricity retail services.

…

Headquartered in Dallas, Oncor Electric Delivery Company LLC is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest distribution and transmission system in Texas, delivering power to more than 3.8 million homes and businesses and operating more than 140,000 miles of transmission and distribution lines in Texas. While Oncor is owned by two investors (indirect majority owner, Sempra, and minority owner, Texas Transmission Investment LLC), Oncor is managed by its Board of Directors, which is comprised of a majority of disinterested directors.