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Report a Downed Power Line

You should never approach, touch or attempt to move a downed power line or any object in contact with a power line.  Many objects, including tree limbs, can conduct electricity. Contact with power lines can cause serious injury or even cause death.
If you see a downed power line:
  • Leave the area immediately and call 911
    • The 911 operator will contact Oncor directly and manage the condition until Oncor personnel arrive at the location
  • Downed power lines can also be reported by calling the Oncor outage system at 1-888-313-4747
  • Press 1 for residential or press 2 for commercial/business and then
  • Press 3 to report a downed power line.  Please provide a complete address or clear directions or landmarks to the agent


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