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​Important Numbers

(Mon-Fri, 8 am-5 pm CST)

Power Outages:
(24 hours, seven days a week)

Service Requests
(Mon-Fri, 8 am-5 pm CST)

Ask Oncor
(Mon-Fri, 7 am-7 pm CST)


For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.

For information on electric choice and a list of retail electric providers in your area visit or call Texas Choice at 1-866-797-4839.


To have underground lines located prior to digging, call 811 at least two days before digging.

Business Hours

(Mon-Fri, 8 am-5 pm CST)

Meter Tampering

Mailing Address:
Meter Tampering Investigation
1616 Woodall Rodgers Fwy. # 2M 024
Dallas, TX 75202

Please provide us with enough information to help us investigate the suspected theft. At a minimum, we need the street address, including city/town or directions to the location.

If you believe the situation presents an immediate danger, please call Oncor immediately at 888.313.6862.


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Pregunta Oncor

Para solicitudes de servicio llame 1.888.313.6862.

Si tiene preguntas específicas acerca de su servicio, por favor proporcione su nombre y dirección del servicio.
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