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Text Oncor FAQs

Need to report that your power is out?


  • Text 'reg' to 66267 (ONCOR) to register
  • Text 'out' to 66267 (ONCOR) to report your outage
  • Text 'stat' to 66267 (ONCOR) to receive an update on your outage

Text Oncor

Oncor Communications

​The Text Oncor Program is a 24 x 7 service that enables customers to use texting on a mobile phone for:

Reporting power outages and
Receiving outage ticket confirmation, status updates and restoration messages
 
In addition, you can use it to check the status and receive updates on certain types of service requests. Options are also available in Spanish.
 
Registering for the Text Oncor program is as easy as 1-2-3:
  1. Have your ESI ID and Zip Code available (you can find your ESI ID on your electric bill) or,if your cell phone # is listed on your account, you won’t even need your ESI ID)
  2. Text ‘reg’ to 66267 (ONCOR)
  3. Reply to the text from Oncor with the last 7 digits of your ESI ID and/or the Zip Code associated with the ESI ID

YOU HAVE THE ABILITY TO OPT-OUT OR CANCEL YOUR PARTICIPATION IN ONCOR'S TEXT PROGRAM AT ANY TIME BY TEXTING "STOP" TO 66267 (ONCOR).

That’s all there is to it! To learn more about this service please review the FAQs.

Please be sure to read the Terms and Conditions for this service. MESSAGE AND DATA RATES MAY APPLY. MESSAGE FREQUENCY MAY VARY DEPENDING ON OUTAGE ACTIVITY.

For Text Issues or Questions

contactcenter@oncor.com
1.888.313.6862
(Mon. - Fri., 8 a.m. - 6 p.m. Central Time)
© 2012 Oncor Electric Delivery Company LLC.
All Rights Reserved.