Oncor Logo
Report Outage Icon Menu Arrow

Report Outages

Streetlight Icon Menu Arrow

Report Streetlight Outages

Outage Map Icon Menu Arrow

View Outage Map

Signal Icon Menu Arrow

My Oncor Alerts

Phone Icon Menu Arrow

Service Requests
1-888-313-6862

Question Mark Icon Menu Arrow

Ask Oncor

English (United States)
X

Featured Video

Report a Downed Power Line

You should never approach, touch or attempt to move a downed power line or any object in contact with a power line.  Many objects, including tree limbs, can conduct electricity. Contact with power lines can cause serious injury or even cause death.
 
If you see a downed power line:
 
  • Leave the area immediately and call 911
 
    • The 911 operator will contact Oncor directly and manage the condition until Oncor personnel arrive at the location
 
  • Downed power lines can also be reported by calling the Oncor outage system at 1-888-313-4747
 
  • Press 1 for residential or press 2 for commercial/business and then
  • Press 3 to report a downed power line.  Please provide a complete address or clear directions or landmarks to the agent

 


© 2012 Oncor Electric Delivery Company LLC.
All Rights Reserved.