Billing
For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.
Consumption / Usage
For consumption or usage inquiries contact Oncor Service Request line at
1.888.313.6862
.
To provide usage history to a 3rd party you will need to submit a
Letter of Authorization form.
Digging
To have underground lines located prior to digging, call 811 at least two days before digging.
Choose a Retailer
For information on electric choice and a list of retail electric providers in your area visit
Power to Choose or call Texas Choice at
1.866.797.4839
Report Tampering
Tampering with electric service is illegal and dangerous. Please report electric service/meter tampering via
email or
mail.
If you believe the situation presents an immediate danger, please call Oncor immediately at
1.888.313.6862.
